When working on value in health and care, we have found there is nothing so important as language. Words are at least as important as numbers and there are three main reasons.
Firstly, people often use words and phrases but with different definitions.
Secondly, the language we use determines the way we think and even the way the connections in our brain form networks.
And thirdly, language shapes the way we feel. If we use positive language, then we feel better.
These short Glossary Pods are a discussion about our definition of a word or phrase.
We encourage you to share and discuss the meanings with colleagues. That way you are developing a common language together.